Open Positions

Here's a list of current positions we're recruiting for.


Customer Services Representative

Fredericksburg, VA

Harkness Screens, the global leader in cinema screens technology, is seeking a qualified and dynamic customer service representative to join our team. Our mission is to enrich every cinema experience for movie theater goers across the Americas and the world. Our products are recognized as the highest standard in the industry and we are continuously developing new and exciting initiatives in the market. This is an excellent opportunity to contribute to the growth of a company that is committed to always surpassing our customer’s expectations.
 

Duties

  • Taking personal ownership of each customer's satisfaction.
  • Answering inbound calls and placing outbound calls.
  • Entering, confirming and updating customer orders and information in our database.
  • Able to understand and explain technical products and their benefits to customers.
  • Work directly with clients, account executives and production staff in a fast pacedenvironment.
  • Oversee multiple projects for high-profile customers from start to finish.
  • Act as the primary point of contact for multiple clients.
  • Communicate and coordinate with other service locations nationally as well as subcontractors, vendors and installers to ensure a quality product within time restrictions.
  • Resolving customer complaints or conflict with tact and professionalism.
  • Excellent organizational skills and the ability to manage multiple tasks in a high pressure environment.
  • Flexible and adaptable to short deadlines and able to prioritize quickly.
  • Ability to establish and build business relationships with internal and external contacts.
     

Qualifications

  • Demonstrable customer service experience.
  • Great communication skills--verbal and written.
  • Must be proficient in Microsoft Word and Excel.
  • High energy, positive and upbeat personality with a passion for providing outstanding customer service.
  • A great team player.
  • NetSuite (or similar system) experience a plus.

 

Benefits:

Comprehensive benefit package including a 401k

 
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